http://montie.com/scuttle/ Recent bookmarks posted to Product Design Links 60 http://ivrhacks.com/ Anyone who has had to navigate the maze of an IVR system with it’s “Press 1 for blah, 2 for blah blah and 3 for blah blah” instructions will share our frustration and yearning for the good old days when phones were answered by humans — real humans montie Tue, 24 Apr 2007 14:57:49 +0000 computer interaction human interaction silicon sally voice mail voice-of-the-customer http://www.gethuman.com/ The gethuman project is a consumer movement to improve the quality of phone support in the US. This free website is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use montie Tue, 26 Dec 2006 14:53:56 +0000 customer disservice customer service phone support silicon sally tech support voice-of-the-customer